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Troubleshooting

Common Issues​

Camera not detected​

  • Verify the camera cable is firmly connected.
  • Check that the correct device-tree overlay is applied.
  • Review kernel messages: dmesg | grep -i gmsl
  • Ensure the camera power supply is enabled.

System does not boot​

  • Confirm the Jetson module is seated correctly.
  • Check the power supply voltage and current rating.
  • Remove non-essential peripherals and try again.

Network not available​

  • Verify the Ethernet cable is connected to the RJ45 port.
  • Check the network interface status: ip link
  • Try a static IP configuration if DHCP is not available.

Still Need Help?​

If the issue persists, collect the following information and contact JoingAI support through the official website:

  • Board model and serial number
  • Jetson module version
  • JetPack / BSP version
  • Relevant kernel log excerpts